IT Manager at Kigali Serena Hotel (Deadline: 22nd October, 2021)

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🏘️ About the Organization and Job Details

KIGALI SERENA HOTEL – IT MANAGER

Based at Kigali Serena Hotel where the incumbent will perform the daily roles of the Hotel IT Manager, he/she will also provide oversight and assistance to Lake Kivu Serena Hotel as and when required. The position will be responsible for the following key result areas:

Compliance:

  • Ensure smooth operation of all ICT systems & the network infrastructure;
  • Implement the IT strategic plan in support of the Company’s business plans;
  • Identify opportunities for the application of technology to assist the various departments achieve their objectives and work with Head Office to implement the initiatives;
  • Ensure the security & integrity of all IT systems & equipment at all times;
  • Liaise on IT matters with the service providers and leverage the support contracts;
  • Implement the company’s ICT policies and procedures
  • Develop and maintain a business recovery plan to ensure timely and effective restoration of IT services in the event of a disaster;
  • Directly manage all ICT projects from inception to effective implementation

 Customer Service:

  • Provide “hands on” support to internal users on all Hardware and Software, directly and through effective management of the IT team
  • Manage hotel guests’ IT related needs
  • Work closely with Hotel management team on ICT requirements

 Cost Management:

  • Identify the key expense drivers in the department and control departmental costs within approved budget targets;
  • Negotiate service level agreements with vendors and monitor IT systems performance to assure service standards are consistently met;

 Teamwork:

  • Provide “hands on” leadership & mentoring to the IT team and ensure periodic performance appraisals;
  • Provide effective training to internal users of IT Systems

💼 Job Specification

Job Qualification Needed

 Qualification, skills & experience:

  • Bachelor of Science Degree in Computer Science or equivalent;
  • Minimum of 4 years relevant experience in a hospitality organization, preferably as a team leader;
  • Analytical skills to proactively identify and implement improvements
  • Detail-oriented with good leadership skills;
  • Good communications skills, with customers, team, and stakeholders;
  • Network, Infrastructure, Hardware & Software troubleshooting experience
  • High standards of professionalism and integrity
  • Be in a position to travel frequently

🌐 How to Apply

Job Application Channel Accepted 

If you are a Rwandan national and believe you have the required qualifications and experience, please apply in confidence by 22nd October 2021, enclosing a detailed CV, names and addresses of three referees, current remuneration, and your telephone contact to: itvacancy@serenahotels.com  (Subject of email:   Kigali Serena Hotel – IT Manager)

Only successful applications will be responded to.

VISIT CAREER IN RWANDA Ltd’s SERVICE PAGE  AND  GET QUICK ONLINE  CAREERS /JOBS OR EDUCATIONAL APPLICATION ASSISTNCES , ADVERTISEMENT AND RECRUITMENT SERIVICES  RIGHT NOW 


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