Client Support Executive (Kigali) at Deriv (RW) Ltd (Deadline:13rd August,2021)

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🏘️ About the Organization and Job Details

The Organization 

We’re Deriv, the geeky upstarts who pioneered an industry 20 years ago. Today, with more than 1 million traders worldwide, we enable anyone to get trading from anywhere, at any time. Be part of something big. Join us.

As a Client Support Executive at Deriv.com, you will help our clients with their requests, questions, and concerns about our products and services on a variety of support channels. You will keep track of recurring issues and convey customer expectations to other teams. By answering the queries of potential clients and encouraging our current clients to try our new products, services, and platforms, you play a role in our business growth.

If you have great people skills and enthusiasm for this job, we welcome your application even if you’re a fresh graduate.

Our team

We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.

📋 Job Description Details

Job Position Title

Client Support Executive

Job Closing Date

13rd August,2021

Number of Job Positions

One Position

Job Location

Kigali , Rwanda

Job Duties& Tasks  and Responsibilities

  • Respond to customer enquiries and concerns by phone, email, social media, and live chat.
  • Process applications and customer documentation according to relevant policies and regulations.
  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
  • File records and documents of customer interactions and customer satisfaction.

💼 Job Specification

Job Educational Qualification and Experience Needed

  • University degree in a related field
  • Work experience in technical customer support
  • Experience in the financial services or IT industry
  • Fluency in spoken and written French

Job Skills and Other Abilities  Needed 

  • Excellent spoken and written communication skills in English

Profit

  • Growth-inducing challenges
  • Productive and cooperative work atmosphere
  • Career progression opportunities
  • Market-based salary
  • Annual performance bonus
  • Casual dress code

🌐 How to Apply

Job Application Channel and Documents Needed

CLICK HERE TO APPLY

Application Deadline Provided

Please  Apply for  this Post not later than 13rd /August /2021.


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A C R COMPANY Ltd

     Career Information Service Providers
Tel: (+250) 785 0368 16 | Emailinfos@accountingclassrwanda.com | Websitewww.accountigclassrwanda.com | TIN : 113361092 .
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